Customer Service Representative (eCommerce) - Bali

Join Lewis Personnel Management as a Customer Service Representative (eCommerce) in beautiful Bali! This is your opportunity to be part of a dynamic team dedicated to delivering exceptional customer experiences in the fast-paced world of online retail. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. With a focus on customer satisfaction and a commitment to continuous improvement, we offer a supportive and rewarding environment where your skills and dedication will be recognized and valued.

In this role, you will handle customer inquiries via email, phone, and live chat, providing accurate and helpful information to ensure a seamless shopping experience. You will also be responsible for processing orders, managing returns, and resolving customer complaints efficiently. Our team in Bali is known for its exceptional service standards, and we are looking for someone who is passionate about delivering outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, ensuring prompt and professional responses.
• Process orders, manage returns, and exchanges, ensuring accurate and efficient handling of customer requests.
• Provide product information and answer questions about our eCommerce platform, ensuring customers have a positive shopping experience.
• Monitor customer satisfaction metrics and provide feedback to improve our service standards.
• Collaborate with the sales and marketing teams to ensure a cohesive and customer-centric approach.
• Stay updated with industry trends and best practices in customer service to continuously improve our service quality.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance and maintaining a high standard of service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in an eCommerce environment.
• Proficient in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to handle customer complaints calmly and effectively.
• Good knowledge of eCommerce platforms and online retail processes.
• Familiarity with data entry and basic spreadsheet software such as Microsoft Excel.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about delivering exceptional customer service and committed to continuous improvement.

🛠️ Keahlian

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